CANCELLATION AND NON-ATTENDANCE POLICY
Clients are able to cancel or reschedule an appointment at anytime, without incurring a fee, provided 24 hours notice is given. This allows the opportunity to offer the session to another client. If you cancel with less than 24 hours notice, or fail to attend, you will be charged a Late Cancellation Fee equal to 50% of the full session fee. It is important to note that third parties, (ie Worksafe) will not pay for missed appointments, so you will be responsible for the entire Late Cancellation Fee. Please note also that Late Cancellation Fees are not eligible for Health fund rebates.
Late cancellations result in insufficient time to reallocate appointments for those waiting.
In fairness to other clients, we deem it unreasonable to continue offering sessions to those who regularly miss or cancel their appointments at late notice and as such, after 2 unattended appointments you will be required to pay the full session fee at time of booking to secure a new appointment.
Your understanding of this policy and payment on the day is appreciated.